New protection for your performance rating
We know you want to do the right thing for your customers--that's why eBay always encourages buyers to contact the seller before filing a Buyer Protection case. Starting August 31, if the buyer doesn't contact you before opening an eBay Buyer Protection case, and you act quickly to resolve it, the case won't be included in your performance rating. As always, respond to buyer issues promptly using eBay member-to-member email.
Ebay Begins to Protect Sellers a little bit thank you
We know you want to do the right thing for your customers--that's why eBay always encourages buyers to contact the seller before filing a Buyer Protection case. Starting August 31, if the buyer doesn't contact you before opening an eBay Buyer Protection case, and you act quickly to resolve it, the case won't be included in your performance rating. As always, respond to buyer issues promptly using eBay member-to-member email.
Ebay Begins to Protect Sellers a little bit thank you